To Purchase:

Box Office Hours
Monday - Thursday: 10:00 am - 8:00 pm
Friday and Saturday: 10:00 am - 8:30 pm
Sunday: 12:00 pm - 6:00 pm

American Express, Visa and Mastercard are accepted.

Single Tickets
Tickets can be purchased at the theatre or by calling 212-307-4100 or 800-755-4000 (outside the Tri-State area). Tickets can also be purchased at www.ticketmaster.com.

Group Tickets
Arrangements for groups of fifteen (15) or more can be made by calling, faxing or emailing Nederlander Group Sales with the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact.

Phone: 212-840-3890 or 800-714-8452
Fax: 212-840-3909
Email: nygroups@nederlander.com

Lottery Policy:
Information coming soon.

Student Rush:
Information coming soon.

Standing Room:
Information coming soon.

Refund/Exchange Policy:
The Neil Simon Theatre does not provide ticket refunds or exchanges.

Star Performer Absenteeism:
Refunds are not granted in the event of cast replacements.

Dress Code:
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months.

Policy for Children:
Coming Soon.

Late Seating Policy:
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons will be held at the back of the theatre from where they can watch the show through the first song. They are then escorted directly to their seats by an usher.

Policy on Smoking:
Smoking is prohibited in the Neil Simon Theatre.

Bar:
Bars are located on the theatre’s lower lounge and in the Orchestra and Mezzanine lobby where various mixed drinks, sodas, and candy can be purchased. However, water is the only beverage that is permitted in the auditorium.

The bars begin serving patrons 30 minutes before the performance begins.

Restrooms:
Male and female restrooms are located on the lower lounge and the Mezzanine level of the theatre.

Cloakroom:
Cloakroom service is not available.

Concessions:
Coming soon.

Policy for our Patrons with Disabilities:
Specially priced tickets are available for patrons in wheelchairs. As a courtesy, patrons in wheelchairs are permitted to purchase one additional ticket for his or her companion. Wheelchair and companion seats are sold on a first-come, first-serve basis at the theatre box office or by calling 212.757.8646. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets. The Neil Simon Theatre does not have escalators or elevators.

Wheelchair Accessible Restroom:
The Neil Simon Theatre is equipped with one wheelchair accessible restroom on the Orchestra level (house left), as well as wide stalls in the male and female restrooms.

Seat Accessibility:
There are designated wheelchair and companions seats to the rear of the orchestra section. These locations are the ONLY ones that do not involve steps. (See seating chart.)

Services for our Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.

Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Sound Enhancement:
Headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit.

Audio Described/Captioned/Signed Performances:
The Neil Simon provides audio description for our patrons who are blind or partially sighted, a detailed account of the visual aspects of the production. The theatre also offers “I-Caption” hand-held devices that provide captioning for deaf or hard of hearing patrons. Performances are not presented in sign language.

Multi-lingual Commentary:
ShowTrans Systems, which provides automated multi-lingual commentary of the script is available in Japanese, Spanish, Portuguese and French. Headsets can be rented for $10.00.

Patron Security:
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

Bag Checks:
For the protection of our patrons, purses, briefcases, and large bags may be inspected upon arrival. For your convenience, we recommend refraining from bringing large bags to the theatre.

House Manager - Steve Ouellette
Treasurer - Ed Waxman
Head Usher - Angel Diaz

Contact Information:
Nederlander Alliances, LLC
1450 Broadway, 6th Floor
New York, NY 10018
Phone - (212) 840-5577

Please call (212) 757-8646.